Frequently Asked Questions - FAQs

All of these shops are managed by Cookaburra BBQ Pte Ltd. Weber Store is a Weber theme shop consists of mainly Weber products on display. Cookaburra BBQ Shops have mix limited range of displays for BBQ grills and accessories from the brand of Weber, Cookaburra and Outback.

We understand you are spoiled by choices. Therefore we will be giving you some tips of which you need to know before deciding for an ideal BBQ grill for yourself. Step 1, find out if your living area is permitted to use either charcoal or gas BBQ grill. Step 2, get a grip of how much available space you have. Step 3, know your number of pax portion you will be prepared for.

Most BBQ grills have no warranty once they have been exported out from the manufacture country. But fear not, we provide 2 year warranty for any manufacture fault issue base on the date from the issued receipt. The wear and tear issue does not include in the warranty.

Over here we do provide repair service at a fee, replacement of parts will be charged separately. You may write in or contact us with details of your BBQ grill and the issues with it. We will try our best to assist you from there.

Yes, we have 2 different sizes of gas cylinders in Cookaburra. They are 9 kg and 12.7 kg gas cylinders. If you wish to store your gas cylinder in the bbq grill cabinet, you may have to purchase the smaller 9 kg gas cylinder. Our recommendation is to place the gas cylinder outside or beside the BBQ grill for safely keeping away from the burners.

Always look out for the safety mark when purchasing a regulator to verify that they meet the specified standards in Singapore. Cookaburra has 2 different brand of regulators. They are TPA regulator and SRG regulator, both of them have the safety mark and are able to fit Sungas 12.7 kg , Esso gas 12.7 kg and Singas 12.7kg. So what is the difference between this 2 regulator ? SRG regulator is made in Germany whereas TPA regulator is made in China.

Brands such as Cookaburra and Outback, the grills do not come with the hose and regulator. If you are purchasing a Weber gas grill, you just need to purchase a gas regulator as the hose is provided by the Weber.

For Singapore delivery, we will waive off the delivery fee for purchase order more than $200. We will also refund you the delivery fee if you would like to add-on your previous undelivered purchase order by simply provide us the invoice number. For oversea delivery, we can assist you to get the quotation from the third party. Alternatively you can let us know if you are going to arrange your own delivery transport.

For online purchase, we can only accept Visa, Master, Amex and Paypal. If you feel uncomfortable using our online platform , you can write in to us requesting for cash or cheque payment upon delivery. For oversea purchase beside using Visa, Master, Amex and Paypal, you may write in requesting for bank transfer payment. We will only process the delivery order once the payment has successfully remitted to us.

When the transaction has successfully processed, you will receive one email each from us and Paypal. If you only receive one from either platform, do inform us and we will clarify for you. Should there be any errors such double charge, we will refund back by Paypal.

We recommend you to check with us if you are uncertain of the products before you purchase. In the event you realized that you have bought the wrong items when we deliver to your door step and you don't want it, we will be charging the $20 delivery fee (if purchase order is less than $200 and/or the total amount is less than $200 after deducting the returned item(s)) and refund the remaining amount back to you by your initial payment method. *Do note that we will only accept the returned item(s) in unused condition with the original packaging.

We reserve the right, without prior notice, to limit the order quantity on any product and/or refuse service to any customer. Due to certain trademark, labeling, product content and embargo restrictions, we currently do not ship all Weber products to all destinations except Singapore.

You may visit the link to register your warranty online: https://www.weber.com/SG/en/register/

If you wish to make a claim on a Weber product, in accordance with Weber's warranty program, please bring the product (or picture of defect or damage) along with your receipt to the retailer, where you purchased your Weber product, as soon as possible. We will then assess whether the product is defective. Defects and damages arising from wrongly use of the product will not be covered by Weber's warranty program. However, any product defects or damages, which are covered by Weber's warranty program, will be rectified or product replaced.