Frequently Asked Questions - FAQs

All of these shops are managed by Cookaburra BBQ Pte Ltd. Weber Store is a Weber theme shop consists of mainly Weber products on display. Cookaburra BBQ Shops have mix limited range of displays for BBQ grills and accessories from the brand of Weber, Cookaburra and Outback.

We understand you are spoiled by choices. Therefore we will be giving you some tips of which you need to know before deciding for an ideal BBQ grill for yourself. Step 1, find out if your living area is permitted to use either charcoal or gas BBQ grill. Step 2, get a grip of how much available space you have. Step 3, know your number of pax portion you will be prepared for.

Most BBQ grills have no warranty once they have been exported out from the manufacture country. But fear not, we provide 2 year warranty for any manufacture fault issue base on the date from the issued receipt. The wear and tear issue does not include in the warranty.

Over here we do provide repair service at a fee, replacement of parts will be charged separately. You may write in or contact us with details of your BBQ grill and the issues with it. We will try our best to assist you from there.

For Singapore delivery, we will waive off the delivery fee for purchase order more than $500. We will also refund you the delivery fee if you would like to add-on your previous undelivered purchase order by simply provide us the invoice number. For oversea delivery, we can assist you to get the quotation from the third party. Alternatively you can let us know if you are going to arrange your own delivery transport.

For online purchase, we can only accept Paypal. If you are uncomfortable using Paypal, you can write in to us requesting for cash or cheque payment upon delivery. For oversea purchase beside using Paypal, you may write in requesting for bank transfer payment. We will only process the delivery order once the payment has successfully remitted to us.

When the transaction has successfully processed, you will receive one email each from us and Paypal. If you only receive one from either platform, do inform us and we will clarify for you. Should there be any errors such double charge, we will refund back by Paypal.

We recommend you to check with us if you are uncertain of the products before you purchase. In the event you realized that you have bought the wrong items when we deliver to your door step and you don't want it, we will be charging the $20 delivery fee (if purchase order is less than $500 and/or the total amount is less than $500 after deducting the returned item(s)) and refund the remaining amount back to you by your initial payment method. *Do note that we will only accept the returned item(s) in unused condition with the original packaging.

We reserve the right, without prior notice, to limit the order quantity on any product and/or refuse service to any customer. Due to certain trademark, labeling, product content and embargo restrictions, we currently do not ship all Weber products to all destinations except Singapore.

From 1 May to 30 June 2017, you can email us photos of your old BBQ Gas Grill at [email protected] . Photos have to be clear full view of front, back, inner part of the BBQ Gas Grill and working condition of the burners by fire it up if possible. We will determine whether it is qualified for our trade-in program. Trade-in of old BBQ Gas Grill is only valid with old BBQ Gas Grill under the brand of Cookaburra, Weber and Outback when you purchase a new BBQ Gas grill from us. In the event that there is no residual value for your old BBQ Gas Grill, we will offer you complimentary disposal service worth up to $100. We reserve the rights to change the Terms & Conditions from time to time.

From 1 May to 30 June 2017, we offer complimentary disposal service worth up to $100 for any brand of your old BBQ grill with any new BBQ grill purchase from us, excluding those cash & carry units or purchase order without delivery service from us. We reserve the rights to change the Term & Conditions from time to time.